Education Cover

Add a beneficiary to your policy so that we can pay directly to them. You can do this by calling our customer services team on 086 100 VIVA (8482) or via email to support@vivalife.co.za.

In the event of your death, your beneficiary will need to contact us by emailing claims@vivalife.co.za or calling 086 100 VIVA(8482). We will request the relevant documents, to ensure the claim is assessed efficiently.

We require notification of death within 90 (ninety) days of it happening. If we are not informed within that time, the claim could be repudiated.

• That your premiums are up to date
• Correct and completed claims documents.

• We allow 90 (ninety) days from the date of the communication of our decision for your beneficiary or estate to question our decision on a claim.
• Should we repudiate the claim again and they wish to start a legal process or log a complaint with the Long-term Insurance Ombud, they will have an additional 180 days, after the 90-day period, to do so.

Premiums are payable in advance on the selected debit order date. Your premiums are subject to change, depending on the claims, expense and investment experience of Viva Life Insurance Limited.Premiums will increase annually due to inflation

We will communicate any changes in premiums to you with a 31-day notice.

If you have any issues or questions about your cover, feel free to call us on 086 100 VIVA (8482), or email us on support@vivalife.co.za to get more information on the policy.

We appreciate you as a client, so if at any point you are unhappy with our service or product, please contact us using the following:

• You must have a valid South African Identity Document.
• You must be over 18 years and not older than 55 years of age on your next birthday to be eligible for cover.
• We will not pay out if your death or disability is a result of suicide or attempted suicide, deliberate involvement in an illegal act, riot, civil commotion, terrorist attack or war.
• Your premiums will be monthly reviewable and renewable.
• There is a 6 month claim waiting period on your policy during which we will not pay out if your death or disability is not as a result of an accident.
• Cover is provided for grades 1 to 12 only.
• In the event that you become totally and permanently disabled, due to bodily illness or injury as defined below:
  • Both hands (at or above from the wrist) = 100% of cover.
  • One hand (at or above from the wrist) = 50% of cover.
  • Both feet (at or above the ankle and below) = 100% of cover.
  • One foot (at or above the ankle and below) = 50% of cover.
  • One hand and one foot = 100% of cover.
  • Sight (all vision with no light perception in both eyes) = 100% of cover.
  • Speech (injury or disease to the vocal cords or relevant area of the brain) = 100% of cover.
  • Hearing in both ears (with at least 90 (ninety) decibels hearing loss of all frequencies of hearing) = 50% of cover; or
  • Suffered from 3rd degree burns
  • Covering more than 20% of your body surface = 50% of cover
  • Covering more than 40% of your body surface = 100% of cover

Many individuals prefer to postpone the purchase of any insurance until such time as that they have dependents. It is important to ask yourself if anyone will suffer financially if you were to die or become disabled. It would be unwise to delay purchasing insurance.

The Viva Life Education Cover provides a yearly payment equal to the Cover Amount in the event that you pass away or become permanently disabled. In the event that the child beneficiary passes away, the product will provide the funeral cover amount of R2 500.

Cover begins once your application has been approved by the insurance company and your first premium due, has been paid.

Should you miss a payment for any reason, we will collect a double debit order the following month for up to a maximum of 3 months. If your policy lapse and you would like to reinstate and resume payments, waiting periods would reapply.

The proceeds from an insurance policy are not taxable because of their nature. The proceeds are of a capital nature and are therefore not taxable as income. All proceeds that are of a capital nature are subject to Capital Gains Tax. However, the proceeds from insurance are exempt from Capital Gains Tax.

There is a 1-month deferred period in the event of disability.

Your beneficiary can receive payment within 48 hours of the claim. Promptness of payment is dependent on the correct documentation being supplied to us.