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PinkMobile

We are proud to join forces with PinkMobile, a mobile service offering with a purpose. They have partnered with PinkDrive, South Africa's best-loved Breast Cancer Community Care, to raise more funds for their inspiring initiatives and, most importantly, to save lives.

With PinkMobile you don't just get to enjoy great and affordable call rates, but because they offer month-to-month contracts, you are free to cancel any time you wish. This way you are not tied in to the usual two-year contract. Along with these great benefits, certain contracts offer breast or prostate cancer cover at no additional cost to you.

PinkMobile Logo

Key benefits:

No medical examination

Benefits will be paid to you

Breast or Prostrate Cancer cover up to R65 000

Commencement of cover and duration of the PinkMobile Life Policy

Your cover commences on the date that you complete the product agreement and have paid the monthly subscription fee to PinkMobile.

Premiums

The cover and benefits provided in terms of your Life Policy are provided to you at no additional charge. PinkMobile pays the premiums on your behalf as a value added benefit to your PinkMobile Product.

Adding a beneficiary

You can add a beneficiary to your policy by calling our customer services team on 086 100 VIVA (8482).

Claims Procedure

In the event of your cancer claim, you will need to contact us on 086 100 VIVA (8482) or email us at claims@vivalife.co.za. We will explain the claims process, provide all the necessary information and request all the relevant documents so that we can assess the claim as quickly and efficiently as possible.

Important time limit on claims

Claims must be submitted to Viva Life in writing within 3 (three) months after the occurrence of the death of the policyholder by either emailing Viva Life at claims@vivalife.co.za or calling 086 100 VIVA (8482).

Viva Life will not pay or be liable for a claim unless the nominated beneficiary or the claimant provides the necessary documentation within 6 (six) months from the date of the occurrence of the death.

Any problems or issues?

If you have any issues or questions about your cover, feel free to call us on 086 100 VIVA (8482).

For complaints and compliance

We appreciate you as a client, so if at any point you are unhappy with our service or product, please contact us using the following:

Please Then Or
Give us a chance to resolve the matter. To ensure our focused attention, please contact us using the following details: If complaints about our service are not resolved, we are accountable to the FAIS Ombud. Their contact details are as follows: If complaints about our products don't get resolved, we are also accountable to the Long-Term Insurance Ombud. Their contact details are:
Viva Life Head Office
Postnet Suite 33,
Private Bag X75
Bryanston
2021
Office of the FAIS Ombud
PO Box 74571
Lynnwood Ridge
0040
Ombudsman for Long-Term Insurance
Private Bag X45
Claremont
7735
Call: 086 100 VIVA (8482)
Email: complaints@vivalife.co.za
Fax: 086 245 4931
Call: 0860 324 766
Email: info@faisombud.co.za
Fax: 012 348 3447
Call: 0860 103 236
Email: info@ombud.co.za
Fax: 021 674 0951
Please
Give us a chance to resolve the matter. To ensure our focused attention, please contact us using the following details:
Viva Life Head Office
Postnet Suite 33,
Private Bag X75
Bryanston
2021
Call: 086 100 VIVA (8482)
Email: support@vivalife.co.za
Fax: 086 245 4931
Then
If complaints about our service are not resolved, we are accountable to the FAIS Ombud. Their contact details are as follows:
Office of the FAIS Ombud
PO Box 74571
Lynnwood Ridge
0040
Call: 0860 324 766
Email: info@faisombud.co.za
Fax: 012 348 3447
Or
If complaints about our products don't get resolved, we are also accountable to the Long-Term Insurance Ombud. Their contact details are:
Ombudsman for Long-Term Insurance
Private Bag X45
Claremont
7735
Call: 0860 103 236
Email: info@ombud.co.za
Fax: 021 674 0951

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Viva Life Insurance Limited is an authorised Financial Services Provider (FSP Number: 39697) and a registered Long-term Insurer | Company Registration Number: 2008/014840/06 |
Directors: Emil Boeke, Alex van der Horst, Andre Jordaan, Dean Fonseca | Registered address: Culross on Main, Building 3, 34 Culross Road, Bryanston, 2191 | Postal address:
                PostNet Suite 33, Private Bag X75, Bryanston, 2021

© Copyright 2013 VivaLife